Thank you for using our new Toyota SmartPath™ online scheduling tool. This tool is new as of July 2023, so please take a minute to review the information below.
After entering your personal and vehicle information, you will see that there are two links listed under the "Individual Services" heading.
Most guests will schedule service using the "Repairs" link.
The "I'm not sure" link allows guests to enter comments and/or concerns verbatim.
The service department is closed on Sundays. Our after-hours night-drop box is accessible 24/7.
Toyota Certified, Expert, Master, and/or Master Diagnostic technicians are available from 8:00 am until 5:00 pm Monday-Saturday except holidays.
ToyotaCare complimentary maintenance technicians are available from 8:00 am until 7:00 pm Monday-Friday and from 8:00 am until 6:00 pm on Saturdays except holidays.
Your appointment reception time is not necessarily the time that a qualified technician will start on your automobile. Your service advisor will provide you an estimated completion time when you arrive.
We prioritize the dispatching of appointments and waiting guests as much as possible based on the skill level required, parts availability, equipment needed for a given diagnosis, service, or repair. We do not recommend waiting for your vehicle but you are always welcome to do so. Even small "while-you-wait" jobs should arrive at least one-half hour before technicians depart.
Guests servicing a vehicle covered by the Ourisman Lifetime Edge may operate one of our rental vehicles for 24 hours while their vehicle is in for service and the daily rate will be waived. Rental vehicles are available during the service department hours cited above. All operators must be 21 years of age and present a valid driver's license, credit card, and proof of insurance.
Shuttle drop off service may be available most mornings. Shuttle pick-ups later are difficult due to guest demand at similar times from disparate locations. We recommend obtaining your own ride back or a rental vehicle as delays can be substantial.
Please click here to open our online scheduling tool.
